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Your Baby Mall
For Growing Babies & Learning Toddlers
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YourBabyMall.com is proud of our record of shipping on time and providing our customers with the best quality product in the industry. Our Jogging Strollers and Trailers are products of Instep and Schwinn noted for their excellence. Very infrequently does one of our customers receive an item which for one reason or another is unsatisfactory. We would like to provide you, our customer, the procedure in dealing with problems you may encounter.
1. DAMAGED ITEM FROM SHIPPING
If an item you ordered is damaged during shipment, phone or email us at the contact information below. Please remember that since this damage is a result of shipping, the shipping carrier is responsible for this and we will help you reconsile the problem. You MUST declare this damage within three (3) days of receipt of the item or the shipping carrier will not accept responsibilty of the damage. Therefore you must contact us within three (3) days.
2. DEFECTIVE PARTS
Should you receive the item ordered with a defective or missing part, please contact us right away and we will see to it you get this part. Notification to us must be made within 30 days of receiving the item.
3. RETURNS
Customers have FIVE (5) days after receipt of the item to return the item should you change your mind on the purchase. It is required that you contact our office at the contact information below. Should you wish to return the item, there is a 25% restocking charge. Also you will need to pay for the Federal Express ground shipping charges to the address below and insure the item. The item MUST be returned in the original shipping box and the item MUST be unused. Upon our receipt and favorable and acceptable inspection of the item we will credit your credit card for the original purchase price minus 25%. Please note the procedure outlined in this paragraph must be followed with no exceptions.
Best regards,
Your Baby Mall
PH: 408-264-6156
FX: 408-264-6156
email: yourbutterfly@sbcglobal.net
Address:
Monarch Sales
5106 Harwood Rd.
San Jose, CA 95124
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